About this site
I've spent 15 years in banking product operations watching the same problems show up over and over. Work entering through five different doors. Feedback that never reached the people who needed it. Reviews that shocked associates who should have seen them coming months earlier. Processes that made sense on paper and fell apart in practice.
I'm not a consultant who shows up with a framework and leaves before implementation gets hard. I've been inside the ops. I know where things break and why.
These days I build tools and write about the problems I've spent a career trying to fix. Performance management. Documentation. Workflow automation. The unglamorous stuff that determines whether a team actually functions or just looks like it does.
If something I've written or built has been useful to you, I'd like to hear about it. If you think I've got something wrong, I'd like to hear that too.